Frequently Asked Questions

 

Dial 9-1-1 anytime you need a police officer, deputy sheriff, fire truck, rescue squad or ambulance to come to your home, business, or location
• When someone is hurt
• When you see fire or smoke
• When someone's life or property is in danger
• When a crime is being committed
• When an ambulance is needed

 

When you dial 9-1-1
Our dispatch center has an enhanced 9-1-1 system, which means that when you call 9-1-1 the caller's name (from where the call was placed), phone number, address, and other important information is displayed.  Keep in mind that this only applies to land line calls and not on cell phones. 


DO NOT HANG UP!
When calling 911 for a medical problem, the dispatcher will ask many questions. Try to remain calm and answer them as thoroughly as possible, even if you do not think they are relevant or necessary. You can be assured that the numerous questions being asked by the dispatcher are not delaying the response of medical personnel, and in fact can help the dispatcher provide you with critical actions to take until medical personnel do arrive at your location.
Your call is not being ignored while you are being asked these questions. The second
dispatcher is dispatching the required emergency units.

 

Anyone can call 9-1-1
• Children should be taught to call 9-1-1 for police, fire or medical help.
• The sight impaired can use the digits 9-1-1 on the telephone, or use a pre-programmed
speed dial button.
• The hearing impaired can use a TDD machine. We are equipped to answer TDD calls.

 

How to Call 9-1-1:
• To call from home or simple business phone, simply pick up the receiver and press the
numbers 9-1-1.
• To call from a business line, obtain an outside line (usually beginning with "9"), then
press the numbers 9-1-1.
• To call from a pay phone, no money is needed: simply press the numbers 9-1-1.
• To call from a cellular phone or mobile phone, press the numbers 9-1-1. Remember
when calling from a cellular phone, no location information will be displayed for the 9-1-1
operator.


Tell the Dispatcher:
• The location
• Telephone number you are calling from
• The type or emergency
• Other necessary information
• Your name


Remember:
• 9-1-1 is an EMERGENCY number. Please do not call this line to ask questions or as a
prank or joke.
• Make sure your house number is visible from the street.
• All cell phones, even phones that no longer have service, with a charge will dial 911. It
is not a good idea to let children play with them.


When Not To Use 911 :
• For road conditions. Use the nonemergency numbers, go to www.cotrip.org, or call 303-639-1111, 877-315-7623 or 511.
• Animal control issues unless property or life are in danger.
• Phone listings.
• To obtain weather reports.
• To ask for directions or road names.
• To report utility problems such as power outages, phone issues, and water repairs.
• To request a vehicle unlock unless there is someone locked in the vehicle.

 

What Can I Do To Prepare For And During A Tornado:
http://www.bt.cdc.gov/disasters/tornadoes/prepared.asp

 

 

9-1-1

 

  9-1-1 is the telephone number for "life and death" EMERGENCIES.

 

In Washington and Yuma counties you can use 9-1-1 as the RESPONSE number for the police, sheriff, fire, rescue or emergency medical services. You may call this number 24 hours a day, 7 days a week.

 

The men and women of WY Combined Communications are extremely proud of the work they perform in service to the Washington and Yuma Counties. We are committed to community partnerships, excellence in service and organizational and personal integrity. Our employees are both call takers for all incoming calls and dispatch for police, fire and ambulance agencies in both counties.

 

We are the first bi-county communication center in Colorado and were established in 1992. We take pride in our ability to work with all segments of the communities. Problem solving and an open communication policy with the public remain important components of our service commitment. It is our goal to be a responsive and caring organization, making our counties a safe place to live, work and visit.